Terms & Conditions

By accessing our website and placing an order, you confirm that you are at least 18 years of age and agree to be bound by these Terms and Conditions. If you do not agree, please do not use this website.

All prices are listed in AUD (Australian Dollars) and include GST where applicable. Prices are subject to change without notice. We reserve the right to limit quantities and correct any pricing errors. Product availability is subject to stock levels.

By placing an order, you are making an offer to purchase the selected products. We reserve the right to refuse or cancel any order at our discretion, including in cases of pricing errors, suspected fraud, or unavailability.

Payment is accepted via credit/debit card, Afterpay, Zip Pay, and other methods available at checkout. Your order is confirmed once payment has been successfully processed and you receive a confirmation email.

Shipping times and rates are outlined on our Shipping page. Risk of loss and title for products pass to you upon delivery. We are not responsible for delays caused by carriers or circumstances outside our control.

Our returns and refund policy is detailed on our Returns page. Nothing in these Terms limits your rights under the Australian Consumer Law.

All content on this website — including text, images, graphics, logos, product descriptions, and branding — is owned by or licensed to Queen Envy Hair and is protected by Australian and international intellectual property laws. You may not reproduce, distribute, or use any content without our express written permission.

To the extent permitted by law, Queen Envy Hair provides this website and its products "as is" without warranties of any kind, express or implied. We do not warrant that the website will be uninterrupted, error-free, or free from viruses or other harmful components.

To the extent permitted by law, Queen Envy Hair is not liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. Our liability for any claim is limited to the amount you paid for the relevant product. Nothing in these Terms excludes or limits your rights under the Australian Consumer Law.

These Terms and Conditions are governed by the laws of Queensland, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Queensland.

If you have any questions about these Terms, please contact us at hello@queenenvyhair.com.au.