Privacy Policy

We may collect the following personal information:

• Name
• Email address
• Phone number
• Delivery and billing address
• Payment details (processed securely by our payment provider — we do not store your full card details)
• Browsing data including IP address, device type, pages visited, and time spent on site

We collect your information in two ways:

• Directly — when you place an order, create an account, contact us, or sign up to our email list via forms on our website.
• Automatically — through cookies and analytics tools as you browse our website.

We use your personal information to:

• Process and fulfil your orders
• Provide customer support and respond to enquiries
• Improve our website, products, and services
• Send you marketing communications — only if you have opted in

We will only send you marketing emails if you have explicitly opted in. You can unsubscribe at any time by clicking the unsubscribe link in any email we send, or by contacting us directly at hello@queenenvyhair.com.au.

Our marketing practices comply with the Spam Act 2003.

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our website and delivering orders, including:

• Shopify — our e-commerce platform
• Stripe — payment processing
• Australia Post — order fulfilment and delivery
• Google Analytics (GA4) — website analytics

These providers are only given information necessary to perform their services and are required to keep it confidential.

Our website uses cookies to enable shopping cart functionality, remember your preferences, and gather analytics data to improve the site. You can disable cookies in your browser settings; however, some features of the website may not function correctly as a result.

We implement industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

You have the right to request access to the personal information we hold about you, and to request that we correct any information that is inaccurate, incomplete, or out of date. To make a request, contact us at hello@queenenvyhair.com.au.

If you believe we have not handled your personal information in accordance with this policy or the Australian Privacy Principles, please contact us first at hello@queenenvyhair.com.au. We will investigate and respond within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Where changes are significant, we will provide notice.